Get in touch
We'd love to hear from you
Whether you need help choosing a strap, have a question about an order or just want to talk guitars and ukes, we're here. ISUZI is a small family team of players, so you'll always speak to someone who knows the products.
We aim to reply within one working day
- Next working day Order before 12pm for next working day UK delivery
- 14-day returns Changed your mind? Send it back, no fuss
- 1 year warranty On every ISUZI product, against faults
- Real people who play A small family team in Batley, Yorkshire
Send us a message
Fill in the form and we'll get back to you as soon as we can.
Questions we're often asked
When will my order arrive?
Order before 12pm, Monday to Friday, and we'll send it out the same day for next working day delivery in the UK. Orders placed after 12pm, or at weekends and on bank holidays, go out on the next working day.
How much is delivery?
UK delivery is free on orders over £50, or £4.99 on orders under £50. Delivery to Europe is £15 and to the USA is £20.
Can I return something?
Of course. You have 14 days from the day your order arrives to send it back, as long as it's unused and in its original packaging. Just drop us a message first and we'll guide you through it. Once it reaches us, we'll refund you to your original payment method.
What does the warranty cover?
Every ISUZI product comes with a 1 year warranty against manufacturing faults, from the date you receive it. If something isn't right with the stitching, hardware or materials, get in touch and we'll repair or replace it. It doesn't cover normal wear and tear or accidental damage, and it doesn't affect your statutory rights.
Not sure which strap is right for you?
Tell us what you play, whether it's an acoustic, electric, bass or ukulele, and the look you're after, and we'll happily point you in the right direction. You can also compare our strap ranges side by side.
Can I visit and see the straps in person?
Yes, you're very welcome to visit us in Batley by appointment. Give us a call or send a message with a day and time that suits you, and we'll have the kettle on.
Do you sell to shops?
We do. ISUZI is distributed in the UK by Red Chilli Audio, our sister company. Choose "Trade or wholesale" in the form, or visit Red Chilli Audio to find out more.
